Employment Information
Full job description
The opportunity
If you are the Hospitality Manager we are looking for to share our vision for operational excellence, take a shot at your career with us and lead energetic and diverse teams in an electric venue. Join our team in this incredible atmosphere and apply now to kick off your new career.
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible part-time shifts, including evenings and weekends working the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle
- Free meal on event days
- Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026
Help us delight the world by applying today.
What will you do?
- Demonstrate leadership to teams, directing and developing a strong frontline of team members and supervisors, promoting service excellence
- Elevate the guest experience, delivering top-tier service and satisfaction
- Lead the efficient handling of transactions
- Effectively manage operation excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- No degree required
- Experience managing and leading large hospitality teams
- Knowledge of the food and beverage industry, preferably within hospitality and catering environments
- Skills in leadership, teamwork, organisation, and strategic thinking
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Skills
Communication
Teamwork
Problem Solving
Time Management
Adaptability
Attention to Detail
Customer Service
Leadership
Organisation Skills
Work Ethic
Reliability
Critical Thinking
Decision Making
Multitasking
Scheduling
Sales
Negotiation Skills
Quality Inspection
Fire Safety Awareness
First Aid at Work
Health and Safety Compliance
Hygiene Standards
Handling Customer Queries Efficiently
Managing Workloads Under Pressure
Working in Fast Paced Environments
Handling Customer Complaints Professionally
Working in Target Driven Environments
Managing Emails and Correspondence
Handling Confidential Information
Following Health and Safety Procedures on Site
Maintaining Clean Work Areas
Serving Customers in Busy Environments
Handling Cash and Card Payments
Working Flexible Shifts
Processing Invoices Accurately
Managing Company Expenses
Preparing Financial Reports
Managing Employee Records
Supporting Staff Development
Managing Multiple Projects Simultaneously
Working Independently Without Supervision
Working as Part of a Team
Ability to Work Under Pressure
Flexible and Adaptable Worker
Reliable and Punctual Employee
Organised and Efficient Worker
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