Employment Information
Full job description
Location:
This position is located at 139-153 Grainger St Eldon Square, Newcastle upon Tyne, , NE15AE United Kingdom Role Summary:
What You'll Be Doing:
People:
- Uphold the Company’s mystery shop standards and ensure that customer service takes priority over projects
- Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
- Adapt to the store’s needs by assisting with customer service, loss prevention, store cleaning tasks and store projects
Teamwork & Communication:
- Model the way by inspiring, motivating and encouraging teamwork
- Assist management by training and coaching on receiving and inventory control measures
- Effectively communicate and build partnerships with store team, inventory control and the distribution centre
- Actively participate in daily meetings
Operations:
- Successfully lead the team in the shipment receipt process and complete shipment turnaround promptly
- Take ownership of receiving to ensure that operational tasks are completed and keep receiving and back stock areas neat, clean and organised
- Complete receiving paperwork accurately and according to deadlines
- Set the example by adhering to Company policies and procedures
- Exhibit strong loss prevention awareness and help ensure compliance to all inventory control measures
- Always adhere to company health & safety regulations
Merchandising & Display:
- Work in partnership with the Visual Merchandising Manager and management team to coordinate and facilitate shipment placement and maintain standards throughout the store
- Exhibit familiarity with bestsellers product and prioritises the replenishment of top selling items
- Support sales by assisting in merchandising and display projects as is needed
What You'll Need:
- Previous leadership experience in a retail environment
- Ability to maneuver around sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Open availability to work nights and weekends, including opening and closing shifts to meet the needs of the business
- Strong leadership and communication skills
The Perks:
Work Life Balance:
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#UrbanEU
Equal Opportunity Statement:
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Skills
Communication
Teamwork
Problem Solving
Time Management
Adaptability
Attention to Detail
Customer Service
Organisation Skills
Work Ethic
Reliability
Critical Thinking
Conflict Resolution
Multitasking
Scheduling
Sales
Quality Inspection
Fire Safety Awareness
First Aid at Work
Handling Customer Queries Efficiently
Managing Workloads Under Pressure
Working in Fast Paced Environments
Handling Customer Complaints Professionally
Upselling Products and Services
Handling Confidential Information
Loading and Unloading Materials
Maintaining Clean Work Areas
Handling Cash and Card Payments
Maintaining Store Presentation
Managing Multiple Projects Simultaneously
Working Independently Without Supervision
Working as Part of a Team
Ability to Work Under Pressure
Flexible and Adaptable Worker
Reliable and Punctual Employee
Organised and Efficient Worker
New Things Will Always
Update Regularly
